Frequently Asked Questions

ENQVI is an accessories brand founded in 2025 under Harringtonmode LTD. We create clean, functional accessories designed for everyday use, focusing on simple design, transparency, and reliability rather than fast trends or hype.

Standard shipping within the UK is free on all orders.There are no additional handling fees at checkout.

Orders are processed within 1–2 business days. Delivery takes 3–5 business days after dispatch.
The order cut-off time is 12:00 PM (GMT), London time.
Total delivery time is approximately 4–7 working days.

You will receive a tracking link by email once your order has been dispatched.

No, we currently ship only within the United Kingdom.

You may return your order within 30 days of delivery, provided the item is unused and in its original condition.
To start a return, please contact our customer support first.

Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method. Depending on your bank or card provider, it may take up to 14 additional business days for the refund to appear in your account.

Yes. If you would like to exchange an item, please contact Enqvi first with your order number. If the requested item is in stock, we will arrange a direct replacement. If it is unavailable, you can return the item for a full refund and place a new order. All return shipping costs for exchanges are covered by Enqvi.

We accept the following payment methods: Visa, Mastercard, Maestro, and American Express. All payments are processed securely through our encrypted checkout system.

Yes. All payments are processed through secure, encrypted checkout systems. Your personal information is handled in accordance with our privacy policy, and we do not store your full payment details.

If you haven’t received your order within the estimated delivery timeframe, please contact us at info@enqvi.com with your order number. We will check the shipment status and assist you as quickly as possible. If your order is confirmed as lost or undelivered, we will offer an appropriate solution in line with your consumer rights.

If your order has not yet been processed or dispatched, we may be able to update or cancel it. Please contact us as soon as possible at info@enqvi.com with your order number. Once an order has been dispatched, it can no longer be changed or cancelled and will need to be returned in accordance with our return policy.

This website is operated by HARRINGTONMODE LTD, a private limited company registered in the United Kingdom.

You can contact our customer support by email at info@enqvi.com or by phone at +31 651 468 263. Please include your order number when contacting us so we can assist you as quickly as possible.